Q: Do I have to pay VAT.
A: You will have to pay VAT if you live in the EC, if
not, and the items you are ordering are to be delivered to a non EU address,
please exempt yourself from paying vat in the online ordering process, by
ticking the box.
Q: How long will my goods take to be delivered
A: We try wherever possible to despatch your goods by
the next day, if they are not in stock you will be notified by e-mail, and
asked if you would like us to backorder the item. Bowls are sent by Couriers,
all other items are sent by second class or parcel post. You can expect delivery
within 3 to 5 days, Overseas order are sent by Royal Mail International Scheduled
Service, and Euro 48 Service which is by Air, reaching most Countries within
7 days, and most of main land Europe in 48 hours.
Q. How often do you pick up your e-mail.
A. E-mails are read on a daily basis, and we endeavour
to answer them within 24hrs.
Q: What happens if I make a mistake with my purchase
A: You may return any goods which are found to be not
suitable within 7 days receiving them, providing they have not been used,
you will be given the option of a refund or exchange. All refunds will be
made within 30 days. This does no affect your statutory rights as a customer.
Q: How much will my order cost in my own currency
A: Use our currency converter below to calculate how
much your order is going to cost in your own currency.
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