Tax Charges For all orders delivered to a UK or the European Union address, 15% VAT will be added to your order. For orders delivered to all Non EU address are VAT free and you should tick the exempt button to reduce VAT to zero .
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit cards are processed online by payment service provider PROTX
Guarantee Cancellation of Orders. You may return any goods
found to be unsuitable, for exchange or refund. You may cancel your order
withour reason, within the 7 day 'cooling off period' begining the day after
you receive your goods, and ending on the expiry of 7 working days. The items
should not have been used, and should be returned in the orginal packaging.
You will be liable for your own postage costs incurred in returning the items
to us. We guarntee to refund any monies due within 30 days of cancellation,
a deduction will be made for our costs incurred in the return of the items,
if we have to arrange for the direct collection of the items.
Any items found to be faulty may be returned for a exchange or full refund.
Your return postage costs will be fully refunded on the faulty items. This
does no affect your statutory rights as a consumer.
Overseas Customers, PLEASE NOTE: Any extended guarantees offer by manufacturers on items such as bowls, will not be withstanding on any items which have been taken or shipped outside of the UK. This does not effect your statsatory Righrs, or your Distance Selling Rights as a customer.
Complaints Procedure : Please make your complaint in writing, or via email,
stating your name address, order number, and the date ordered, together with
the nature of your complaint. We will endeavour to respond to all complaints
within 5 working days. We will advise you of how long it will take to resolve,
and keep you informed.
Reaching Us If you need to reach us, please email
us on martin@bowlsworld.co.uk, Alternatively, you can call us on (01473) 217787
(International +44 <phone without first zero>) or write to us at Bowlsworld,
Unit 6 35 key Street, Ipswich. Suffolk.IP4 1BZ. UK
Privacy Policy Bowlsworld do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. The only information collected by our site is the information given at the time of ordering, and is for the use of us only in supplying the goods you have ordered. Any information collected by Bowlsworld only at the time of ordering or via email. We do not use any information collected to send out unsolicited emails or mailings. Please email martin@bowlsworld.co.uk if you have any questions regarding our Privacy Policy.
Returns Policy Insert your returns policy here. To understand your obligations as a merchant in the UK consult "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms Goods must be paid for online by debit/credit
cards . You may telephone or fax your order, if you prefer.
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